Basically, if you return it as you received it - we will refund your money!
Our returns policy lasts 14 days only. If 14 days have gone by since your purchase, we will not offer you a refund or exchange.
We are happy to refund or exchange your product - without any fuss, providing your item is returned unused and in the same condition that you received it. Including the original unopened packaging.
To complete your return, we require a receipt or proof of purchase, so please do not delete your proof of payment.
Please do not send your purchase back without a returns authorisation from us. _______________________________ Not accepted to be returned. -------------------------------- Any item not in its original condition, is damaged or missing ingredients for reasons, not due to our error will NOT be refunded.
Any item that is returned more than 21 days after delivery will NOT be refunded.
Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Which will include your approval or rejection of your refund request.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as soon as reasonably possible.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. (this is beyond our control) Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Rhayne, PO Box 7, Ohakune 4660 (with your returns authority).
Shipping To return your product, you should mail your product to: Rhayne, PO Box 7, Ohakune 4660
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. WE WILL PAY POSTAGE FOR A REPLACEMENT PRODUCT ANYWHERE IN THE WORLD.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning an item over $50, please consider using a trackable shipping service or purchasing shipping insurance. We have no control over your item being received.
We are simply about going back to the start and using as much natural products and native plants as we can to prevent instead of cure. We want you to respond to our products, not react!
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Its coming up to that time of year, where money is tight and expectations are high... well why not make some creams/ointments for your family/friends and work colleagues.
These will sit in the house for a while and be a reminder throughout the year, that you gifted a thoughtful and practical gift all under a tenner!
Here is some basic ideas... its a little messy, so suggest you do this when the kitchen is clear and dinner is over!
KOPAKOPA (PLANTAGO, PLANTAIN)
ARO - Kopakopa rau (leafs) and wai (water) are widely used for treating sunburns, stings, insect bites, rashes, burns, blisters, and cuts, also applied to swollen joints, sore muscles, sprains, sore feet sore throats, and mouth sores.
Kopakopa is a excellent wound healer.
ELEMENT PAPATŪĀNUKU (EARTH)
example what puts out fire over water is dirt (earth)
so for hot swelling (kopakopa poultice or paewhenua dock leaf) burns sun burn some eczema's (not medically proven - but we know it works for our guys)
So here goes....
100ml kopakopa oil
100ml kopakopa water
heat all ingredients genetly ( remembering if you over heat carrier oil's the medicinal properties will be lost)
heating genetly & separately
in a bowl add your water then put in your oil and with an electric blender on the lowest power setting, gently start to blend together then slowly pour your beeswax in to the mixture.
keep blending until you have a nice cream texture, some people blend slow & gently but we suggest blend fast once its a creamy consistency, it can take up to 20 minutes to blend some times more some times less - it varies on the temperature and quality of your equipment.
pour your cream in to a snap lock bag - just the cheap sandwich type bags
seal the bag up
cut the corner (piping bag effect)
pipe in to your jars and label keep in a cool place not directly in the sun (the heat and sun will expire your cream)
After 3 months if they have changed colour or changed scent - dispose and make some more for Easter!!!
change the Rau.. use kopakoa water & change the oil to another rau
(Tataramoa) or vice versa.
paewhenua water & kopakopa oil
manuka oil & kawakawa wai
Tanekaha water & Tohetake oil
kopakopa water & kawakawa oil
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All Good Stuff!
Rhayne products are all Free of Sugar, Gluten, GMO, Dairy, Peanuts and have zero added Colourings or Preservatives.