Basically, if you return it as you received it - we will refund your money!
Our returns policy lasts 14 days only. If 14 days have gone by since your purchase, we will not offer you a refund or exchange.
We are happy to refund or exchange your product - without any fuss, providing your item is returned unused and in the same condition that you received it. Including the original unopened packaging.
To complete your return, we require a receipt or proof of purchase, so please do not delete your proof of payment.
Please do not send your purchase back without a returns authorisation from us. _______________________________ Not accepted to be returned. -------------------------------- Any item not in its original condition, is damaged or missing ingredients for reasons, not due to our error will NOT be refunded.
Any item that is returned more than 21 days after delivery will NOT be refunded.
Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Which will include your approval or rejection of your refund request.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as soon as reasonably possible.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. (this is beyond our control) Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Rhayne, PO Box 7, Ohakune 4660 (with your returns authority).
Shipping To return your product, you should mail your product to: Rhayne, PO Box 7, Ohakune 4660
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. WE WILL PAY POSTAGE FOR A REPLACEMENT PRODUCT ANYWHERE IN THE WORLD.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning an item over $50, please consider using a trackable shipping service or purchasing shipping insurance. We have no control over your item being received.
We are simply about going back to the start and using as much natural products and native plants as we can to prevent instead of cure. We want you to respond to our products, not react!
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this is taken from New Zealand’s Māori Centre of Research Excellence and Whakauae Research for Māori Health & Development presented the results of the 2017 project - Cultural, Ethical, Research, Legal & Scientific (CERLS) Issues of Rongoā Māori Research.
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All Good Stuff!
Rhayne products are all Free of Sugar, Gluten, GMO, Dairy, Peanuts and have zero added Colourings or Preservatives.