Basically, if you return it as you received it - we will refund your money!
Our returns policy lasts 14 days only. If 14 days have gone by since your purchase, we will not offer you a refund or exchange.
We are happy to refund or exchange your product - without any fuss, providing your item is returned unused and in the same condition that you received it. Including the original unopened packaging.
To complete your return, we require a receipt or proof of purchase, so please do not delete your proof of payment.
Please do not send your purchase back without a returns authorisation from us. _______________________________ Not accepted to be returned. -------------------------------- Any item not in its original condition, is damaged or missing ingredients for reasons, not due to our error will NOT be refunded.
Any item that is returned more than 21 days after delivery will NOT be refunded.
Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Which will include your approval or rejection of your refund request.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as soon as reasonably possible.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. (this is beyond our control) Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Rhayne, PO Box 7, Ohakune 4660 (with your returns authority).
Shipping To return your product, you should mail your product to: Rhayne, PO Box 7, Ohakune 4660
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. WE WILL PAY POSTAGE FOR A REPLACEMENT PRODUCT ANYWHERE IN THE WORLD.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning an item over $50, please consider using a trackable shipping service or purchasing shipping insurance. We have no control over your item being received.
We are simply about going back to the start and using as much natural products and native plants as we can to prevent instead of cure. We want you to respond to our products, not react!
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Pharmacy and supermarket shelves are packed with a myriad of herbal remedies for common ailments, especially with winter on its way.
On closer inspection these products are mostly derived from non indigenous plants, which have a long history of medicinal use in Europe.
We need to embrace of NZ native plants.
For instance, Murdoch Riley’s book “Maori Healing and Herbal” has pages of medicinal information, reflecting the depth of Maori knowledge developed over centuries of observation and use.
These plant remedies are still widely used today, by both Maori and pakeha (non Maori) the ritual and spiritual aspects are still relevant in Maori communities.
But we don't use them??? I think knowing about their special properties enriches our experience of native plants, and provides another reason to keep biodiversity in Aotearoa.
Kawakawa (Macropiper excelsum, or pepper tree)
Kawakawa is an easily recognized shrub, with aromatic, heart-shaped leaves, that grows widely in coastal regions.
Kawakawa gives us a clue as to why the first arrivals here from Polynesia called it that. The leaves are like its relative, kava (Piper methysticum), used widely in the South Pacific, Kava has a narcotic effect.
Kawakawa leaves are highly valued for relieving bronchial complaints. Boil a handful of the fresh, young leaves in a small saucepan of water for 15-20 minutes, then drink half a cup of the liquid to relieve chesty coughs.
To make a distinguished tea, for use as a general tonic, it’s best to dry the leaves first, then use a small quantity in a teapot. It’s very good for relieving indigestion.
The fruits and leaves were chewed for toothache – swallow the saliva and keep the leaf matter in your mouth for some time. (The active ingredient is myristicin, which is related to eugenol, a dental analgesic)
Kawakawa leaves were commonly used in hot baths for rheumatic and arthritic pains.
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All Good Stuff!
Rhayne products are all Free of Sugar, Gluten, GMO, Dairy, Peanuts and have zero added Colourings or Preservatives.